Common questions
Clear answers before you begin.
We want you to understand what Scout does, what it does not promise, and how GateSide handles your information.
Is Scout a property-listing website?
No. Scout is a managed home-search service. You tell GateSide what you need and a Scout coordinates the work to find and check suitable options.
Does Scout promise that I will find a home?
No. GateSide promises accountable search work under an agreed plan. A suitable home may not exist or may become unavailable.
What does a Scout check?
Before arranging a visit, a Scout prioritises availability, rent and known fees, location and access, and the things you said matter most. Every detail is labelled clearly when it still needs checking.
Can Scout search beyond GateSide listings?
Yes. A Scout can consider suitable agent options and can also find homes independently. GateSide does not need to own a listing for it to be considered.
When will I see the exact address?
Exact addresses stay protected until the visit process and safety checks allow them to be shared.
How are price, visits, and service terms agreed?
Before payment, GateSide shows the search scope, price, visit policy, service promise, and refund terms. Cancel before a Scout is assigned for a full refund; after assignment but before work starts, 75% is returned. Once work starts, GateSide reviews the request. Read the full terms before starting.