Your privacy

GateSide Scout is a managed housing-search service owned and operated by Bytebranch Labs Limited, operating in Nigeria.

For the purposes of this policy, GateSide acts as the primary data controller for the Scout platform. We are committed to protecting your privacy while helping you find and verify housing.

GateSide Scout is built to help you find a home, not to sell your data to advertisers. We collect the information needed to understand your housing requirements, source options, verify property details, and coordinate visits.

We do not sell personal information, and we do not use your data for promotional marketing campaigns.

When you use GateSide Scout, we collect account records such as your name, phone number, and email address.

To provide the service, we collect your Search Brief, which includes housing preferences, budget details, locations, and any specific requirements you share with us.

During the search, we process operational records such as agent pitches, property verification data, and field inspection reports. These reports may include location data, structural observations, and media (such as photos or videos) of the properties.

We do not currently collect background location data or payment card details directly. Payment processing is handled by secure third-party providers such as Paystack.

We use your information to coordinate your housing search. This includes sourcing candidates, verifying property facts, scheduling field inspections, and communicating with you about your options.

Inspection media and location data are used solely to support your housing decision and to maintain a verifiable record of the appointment.

We may also use information to maintain platform reliability, prevent misuse, investigate operational issues, improve product performance, and comply with legal obligations.

Where AI-assisted tools are used (such as Search Brief generation, trade-off exploration, or message moderation), prompt context is processed strictly for search coordination and moderation. It is not used by GateSide or third-party AI sub-processors to train public foundational AI models, and is not used to build advertising profiles.

We do not sell your personal information. To source properties, your search requirements may be shared as privacy-safe opportunities with eligible agents. However, your exact contact information is protected and only disclosed when necessary (for example, to coordinate a confirmed visit).

We may share information with trusted service providers that help us operate hosting, analytics, messaging, payments, security, AI-assisted operations, and customer support (e.g., Paystack, PostHog, WhatsApp Cloud API, Azure, Vercel, OpenAI, Google Cloud / Google Gemini). Prompt context processed by AI sub-processors is handled under enterprise confidentiality safeguards and is not used to train public foundational AI models.

We may disclose information when required by law, court order, or to protect the safety of users, our Scouts, or the public.

We retain your Search Brief, inspection reports, and communication logs for as long as necessary to provide the service, resolve disputes, or comply with legal and accounting obligations.

You may request deletion of your account and personal data by contacting support. Following a deletion request, we will remove your information, subject to records we must retain for legal, security, or payment reconciliation reasons.

GateSide Scout uses cookies and similar technologies to keep you signed in, secure the platform, and understand how the service is used to improve performance.

Questions about this Privacy Policy or how GateSide Scout handles your data can be sent to hello@gateside.pro.