Service terms

By using GateSide Scout, you agree to these Service Terms. These terms apply to residents seeking housing, GateSide Scouts, and participating property agents.

If you do not agree to these terms, you should not use the GateSide Scout service.

GateSide Scout is a time-bounded, managed housing-search service. It is not an unlimited agency service, a public property marketplace, or a guarantee that you will secure a specific property.

You outline your requirements in a Search Brief, which acts as the agreed scope of work. The assigned GateSide Scout coordinates sourcing, verifies property facts, schedules field inspections, and provides objective evidence to support your decision.

Residents pay a service fee for the managed search as presented at checkout. The fee covers the agreed search period and visit policy.

Refund policy: If you cancel before a Scout is assigned, a 100% refund is provided. If you cancel after assignment but before meaningful sourcing work begins, a 75% refund is provided.

Once sourcing or candidate verification has begun, there are no automatic refunds. There is no refund if you find a property independently after work begins, or if you materially change the scope of your Search Brief.

The GateSide Search Guarantee covers the agreed minimum service delivery. If we fail to deliver the promised search work or materially misrepresent an inspected property, a pro-rata or full remedy may apply.

Property agents may participate by responding to privacy-safe opportunities (agent pitches) or maintaining reusable inventory on the platform. GateSide does not guarantee that residents will choose any particular agent's property.

Agent pitches are considered sourcing inputs. Agents must provide accurate claims regarding availability, price, and property details, which are subject to GateSide verification.

Inspections follow strict safety protocols. GateSide Scouts have the right to cancel or leave unsafe appointments at any time.

To ensure accountability and safety, GateSide strictly prohibits any off-platform cash handling by Scouts.

While GateSide provides verified property intelligence and structured inspection reports, we do not guarantee that a property is structurally safe or free from future legal disputes.

You must provide accurate information, keep your account credentials secure, and use GateSide Scout only for lawful housing search or property listing purposes.

You must not bypass our security workflows, harass Scouts or agents, or attempt to scrape or reverse engineer the platform.

GateSide Scout may include AI-assisted features for Search Brief generation, trade-off exploration, summarizing requirements, and message moderation.

AI-assisted features are subject to platform availability and discretionary credit allowances, operate without uptime, throughput, or latency guarantees, and may be modified, throttled, or suspended at any time.

AI-assisted outputs are provided for operational support and require human review. You remain responsible for reviewing and verifying all briefs, summaries, recommendations, and messages before relying on them for housing decisions.

We rely on third-party services for hosting, messaging (e.g., WhatsApp), payments, and AI capabilities. GateSide is not responsible for outages or failures caused by these third-party providers.

GateSide Scout provides operational coordination and verified intelligence. It is not a guarantee of a perfect home or a dispute-free tenancy.

To the maximum extent permitted by law, Bytebranch Labs Limited will not be liable for indirect, incidental, consequential, or operational damages arising from your use of the service or any subsequent tenancy agreements you enter into.

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes that cannot be resolved informally will be subject to the jurisdiction of the courts of Lagos State, Nigeria.

If you have questions about these terms or your GateSide Scout service, please contact hello@gateside.pro.